CSC OnDemand: An Innovative Online Learning Platform for Implementing Coordinated Specialty Care

Period of Performance: 07/01/2016 - 06/30/2017


Phase 2 SBIR

Recipient Firm

Center for Social Innovation, LLC
Needham, MA 02494
Principal Investigator


PROJECT SUMMARYIn response to the growing need for training on interventions to address first episode psychosis, the Center forSocial Innovation (C4) has partnered with experts in Coordinated Specialty Care (CSC) to develop and testCSC OnDemand: An Innovative Online Learning Platform for Implementing Coordinated SpecialtyCare. The product builds on the findings of the Recovery After an Initial Schizophrenia Episode (RAISE)studies, funded by the National Institute of Mental Health (NIMH). RAISE examined team-based models ofcare for people early in the course of schizophrenia. Through this Fast Track Small Business InnovationResearch (SBIR) grant, we will prototype, test, refine, and evaluate the impact of CSC OnDemand. Theplatform will move teams through four levels of learning: 1) program readiness; 2) core knowledge; 3) deeper,role-specific learning; and 4) sustainability. CSC OnDemand will include self-paced online modules, interactivemultimedia case studies, instructor-led online courses, peer interaction through an online discussion forum andmulti-site case conferencing, and a central online hub to consolidate existing resources and training materialsfrom across the field.Phase I will build a robust prototype of the online platform and test it with fifteen to twenty providers from threesites. This Phase will explore feasibility, acceptability, and preliminary effectiveness of the product, and willexamine which components of the online platform providers find most useful.Based on our findings from Phase I, we will refine the concept and fully build out the product to test in a largerrandomized trial. Phase II will use a cluster randomized non-inferiority design to assess if OnDemand training(n = 20 sites) is comparable to InPerson training (n = 10 sites). Using a mixed-methods approach, we willexamine provider (n = 150) outcomes (satisfaction; knowledge gains/retention; attitudes toward shareddecision making) and client (n = 600) outcomes (work/school participation; engagement in CSC services;inpatient psychiatric hospitalizations).Phase III will roll out CSC OnDemand on a large commercial scale. CSC OnDemand will disseminate CSCtraining widely and ensure training quality and consistency for C4 and our partners. The overarching goal ofthis project is to create a scalable training model to support increased Coordinated Specialty Care across theUnited States. This model can create strong pathways to recovery for tens of thousands of young peopleexperiencing first episode psychosis and equip CSC teams to provide care, support, and connection for theseyoung people and their families.